Important Notice
By using any AI-powered features in Genso, you acknowledge that you have read, understood, and agree to this AI Usage Policy. If you do not agree with any part of this policy, please do not use the AI features.
1. Introduction
Genso offers artificial intelligence (AI) powered features to help you create and manage procedures and policies more efficiently. These features include document parsing, content generation, and intelligent extraction of information from uploaded files.
This AI Usage Policy explains how these features work, what data is processed, your responsibilities when using AI features, and important limitations you should understand.
2. Use of Third-Party AI Services
Our AI features are powered by third-party artificial intelligence service providers. When you use AI features in Genso:
- Your input data (documents, text, prompts) is transmitted to external AI service providers for processing
- These providers may temporarily store your data to process your request
- We have contractual agreements with our AI providers regarding data handling, but we cannot guarantee their compliance beyond our contractual rights
- AI providers may update their models and services, which could affect output quality
We select AI providers that meet our security and privacy standards, but you should understand that using AI features means your data is processed by systems outside our direct control.
3. Data Input Restrictions
CRITICAL: Do Not Input Sensitive Information
You must NOT input any of the following types of information into AI features:
- Personal Identifiable Information (PII): Names, addresses, phone numbers, email addresses, Social Security numbers, driver's license numbers, passport numbers
- Authentication Credentials: Passwords, API keys, access tokens, encryption keys, security codes, PINs
- Financial Information: Credit card numbers, bank account numbers, financial statements, salary information, tax records
- Protected Health Information (PHI): Medical records, health conditions, treatment information, insurance details (HIPAA-protected data)
- Trade Secrets: Proprietary formulas, processes, methods, or any information that provides competitive advantage
- Confidential Business Information: Unreleased product details, merger/acquisition plans, strategic initiatives, internal financial projections
- Employee/Customer Data: Performance reviews, disciplinary records, customer lists, internal communications
- Legally Privileged Information: Attorney-client communications, pending litigation details, legal strategy documents
If your documents contain any of the above information, you must redact or remove this content before using AI features. You are solely responsible for ensuring that no prohibited information is submitted to AI services.
4. AI Output Accuracy and Reliability
AI-generated content is provided "AS IS" without any warranty whatsoever.
You should understand that:
- AI systems can make mistakes, produce inaccurate information, or generate content that is incomplete or misleading
- AI may "hallucinate" facts, statistics, or references that do not exist
- Output quality varies based on input quality and may not meet your specific needs
- AI cannot understand context, intent, or nuance the same way humans do
- Results may differ each time you use the feature, even with identical inputs
You are solely responsible for:
- Reviewing all AI-generated content before publishing or using it
- Verifying the accuracy of any facts, figures, or claims
- Ensuring content meets your organizational standards and requirements
- Making any necessary corrections, modifications, or improvements
- Any consequences of decisions made based on AI-generated content
5. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
- We make no warranties, express or implied, regarding AI features, including warranties of merchantability, fitness for a particular purpose, or non-infringement
- We disclaim all liability for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of AI features
- We are not liable for any errors, inaccuracies, or omissions in AI-generated content
- We are not liable for any data breaches, unauthorized access, or security incidents that occur at third-party AI service providers
- We are not liable for any business losses, lost profits, or reputational damage resulting from use of AI features
By using AI features, you agree to indemnify and hold harmless Genso, its affiliates, officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of AI features or violation of this policy.
6. Your Responsibilities
When using AI features, you agree to:
- Comply with all applicable laws, regulations, and industry standards
- Not input any sensitive, confidential, or prohibited information as described above
- Review all AI-generated content for accuracy and appropriateness before use
- Not use AI features for any illegal, harmful, or unethical purposes
- Not attempt to reverse engineer, extract training data from, or misuse AI services
- Report any suspected security issues or misuse to us promptly
- Maintain appropriate records of AI usage for compliance purposes
7. Data Retention and Processing
- Documents you upload for AI processing are temporarily stored on our servers to complete the operation, then deleted
- Your documents are transmitted to third-party AI providers for processing - their data handling is governed by their own terms and policies
- AI-generated output is stored as part of your procedures and policies within Genso
- You can delete procedures and policies at any time through the normal deletion process
8. Changes to This Policy
We may update this AI Usage Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes by posting a notice in the application or sending an email. Your continued use of AI features after changes are posted constitutes acceptance of the updated policy.
9. Questions and Concerns
If you have questions about this AI Usage Policy or concerns about AI feature usage, please contact us at: support@genso.app